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Individual Reservations

  • Step 01
    Login
    • - The online reservation service is for homepage members only.
    • - Registration of foreign members is limited to those in possession of an alien registration card.
  • Step 02
    Book Ticket(s)
    • - Children (between 3 and 16 years) must be accompanied by one or more guardian(s) (over 17 years).
    • - Infants under 36 months must be accompanied by both a guardian and child. (Little KidZanian House available for use)
    • - Admission is restricted to four guardians per child, or four children per guardian.
    • - Entry is not permitted to guardians accompanied solely by an infant under the age of 36 months.
  • Step 03
    Payment
    • - Please contact the number below if a problem occurs when making a reservation online.
      (Call center: 1544-5110, operating hours: 9:00–18:00)
    • - Credit Card is only accepted.
  • Step 04
    Tickets Issued
    • - Please print the reservation confirmation form or bring a piece of identification with you to KidZania and we will issue the ticket on the spot.
    • - You can check reservation status and print the reservation confirmation by going to My KidZania > Confirm/Cancel Reservation

Cancelling a Reservation

  • Step 01
    Login
    • - The online reservation service is for homepage members only.
    • - Registration of foreign members is limited to those in possession of an alien registration card.
  • Step 02
    Cancel
    • - Go to My KidZania > Confirm/Cancel Reservation
    • - Note: the original reservation must be cancelled and a new one made if intending to change the date of admission and number of guests.
    • - Reservation made through call center or site can not be cancelled on website. please call our call center or visit the site to cancel your reservation.
Refund Policy
  • - If you want to change your reservation detalis, you must cancel the existing reservation before the start of the shift to get 100% refund.
  • - Reservations using coupons (excl. season and regular passes) and OK Cashbag points can only be cancelled before the start of the shift, and cannot be cancelled after gaining admission to KidZania.
Information List
CriteriaBefore StartingBefore FinishingAfter Finishing
  • Weekdays
    1st Shift(9:30 am-3:00 pm), 2nd Shift(3:00-8:00pm)
Full refunds50% refund
(Within the first two hours of the start of 1st Shift or 2nd Shift)
No refunds
  • Weekends/Holidays/Peak Season
    1st Shift(10 am-3 pm), 2nd Shift(3:30-8:30pm)

Please contact the call center if an error occurs while making an internet reservation.
1544–5110 / operating hours: 9am – 6pm(Mon~Sun)

Group/Party Room Reservations

  • Group Reservations
    • - You will be contacted by a supervisor after completing the online reservation form.
    • - Please be enter all details including desired date and group name / supervisor's name / contact details and whether you would like meals included.
    • - Reservations can be made through a group reservations supervisor. (Inquiries: 1544-5110 )
  • How to Book
    1. - Telephone inquiries : 1544-5110 (consultation hours: 9am-6pm)
    2. - Homepage : via homepag or call center
    3. - Refund policy : 50% of the deposit at the time of refunds made within 10 days, non-refundable for cases within three days.